At xellaz.com, we are committed to providing high-quality services to our users. However, we understand that sometimes things don't go as planned. This Refund Policy outlines the circumstances under which we will provide refunds to our users.
Refund Eligibility
To be eligible for a refund, the following conditions must be met:
· The user must have made a payment for a service or product on xellaz.com
· The user must request a refund within 7 days of the payment date
· The user must provide a valid reason for the refund request
Refund Process
To request a refund, users must follow these steps:
1. Submit a refund request via [insert contact email or form]
2. Provide a detailed explanation of the reason for the refund request
3. Include any relevant supporting documentation (e.g., payment receipts, screenshots)
Refund Timeline
Once we receive a refund request, we will review it and process the refund within 5-7 business days. Users will receive an email notification once the refund has been processed.
Refund Amount
The refund amount will be the full amount paid by the user, minus any applicable processing fees.
Refund Exceptions
The following are exceptions to our refund policy:
· Refunds will not be issued for services or products that have already been delivered or rendered
· Refunds will not be issued for services or products that are deemed to be satisfactory by xellaz.com
· Refunds will not be issued for payments made via third-party payment processors, unless otherwise agreed upon by xellaz.com
Changes to Refund Policy
We reserve the right to modify or update this Refund Policy at any time, without prior notice. Changes will be effective immediately upon posting on our website.
Contact Us
If you have any questions or concerns about our Refund Policy, please don't hesitate to contact us at: mailto:enquiry@xellaz.com
